Good relationship starts with good communication, the foundation for great customers experience start from the contact center.
This is modern era, customer interaction is no longer voice only, the society or your customer will contact your origination/contract center via multiple channels such as webchat, SMS, email or even social media.
Our solutions is flexible enough to customize and dynamically meet your organization needs and create an excellent Customer Experience
Trisilco Radiance offers various solutions that cater for your business being on-premise or cloud-based solution. Our comprehensive Contact Centre are equipped with:-
- The most basic Automatic Call Distribution (ACD) to distributed skill based routing and attribute-based routing
- Sophisticated applications like Integrated Voice Response (IVR) which automate a complete range of tasks
- Computer Integration Telephony (CTI) which is a convergence of telecommunications and computer CRM application
- Workforce Optimization Suite complete with Voice and Screen Recording
- Outbound Solution complete with Preview, Progressive and Predictive dialing
- Omni-Channel Contact Center handling voice, email, SMS/text, web chat, co-browsing or social media to improve customer experience with excellent Customer Journey.