Trisilco Radiance boasts extensive experience in the hospitality industry, partnering with major hotel brands such as Shangri-La, Four Seasons, Hyatt, Marriott, and Dorsett in Malaysia.
Our comprehensive services encompass the full lifecycle of PBX systems, including design, deployment, and ongoing support. We provide 24x7x365 support, ensuring that our clients have access to assistance at any time, day or night. Our dedicated, full-time support team is always on hand to resolve any issues, ensuring seamless communication and operational efficiency for our clients.
Additionally, we offer direct support from the respective product principals, guaranteeing expert knowledge and swift resolutions.
Trisilco Radiance is committed to delivering exceptional service and support to the hospitality sector, reinforcing our clients' ability to provide outstanding guest experiences.
The Mass Rapid Transport Project involves the comprehensive design, deployment, and support of an advanced communication infrastructure, featuring the Alcatel-Lucent IP PBX system.
This system ensures seamless and efficient voice communication across the rail network. A Centralized Voice Recording solution is integrated to enhance security and accountability by recording conversations across the phones, Public Address (PA) system and Walkie Talkies.
The project also includes a Centralized Call Billing system to manage and monitor telephony expenses effectively.
Additionally, Emergency Telephones with protective enclosures are strategically installed to provide immediate assistance in critical situations.
This robust communication framework is designed to enhance operational efficiency, safety, and customer service within the transport network, ensuring a reliable and responsive transit environment.
Malaysian Emergency Response Services 999 (MERS 999) is a Malaysian government initiative to consolidate Malaysia's emergency numbers into a single central number for easy access, which is 999.
Emergency Agencies will perform their core duties as security enforcement agencies (Police), fire prevention and rescue agencies (Fire Department), medical services (Hospital), humanitarian services (Civil Defence), and maritime emergencies (Maritime Malaysia).
Trisilco Radiance Communications Sdn Bhd provided the solution from Consultation, Design, Deployment and Support which included the components below.
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